We’re Here to Help – Student Support at ATI

General Course Assistance

Have a question about your course, training requirements, or assessment tasks? Our trainers and student support team are here to help. If you need assistance, you can email [email protected], submit a support request through our website, or contact us via the learner portal.

Technical Support

If you are experiencing issues accessing aXcelerate, online learning resources, assessments, or the learner portal, our support team can help resolve technical problems and get you back on track.

Course Extensions and Re-Enrolment

If you require additional time to complete your course, we can provide guidance on extension requests and re-enrolment options where applicable.

Recognition of Prior Learning (RPL) and Credit Transfers

If you have existing skills, knowledge, or qualifications, you may be eligible for Recognition of Prior Learning (RPL) or a Credit Transfer. These options can reduce the amount of training required and help you achieve your qualification sooner.

Assessment Support and Resubmissions

If you need clarification on assessment requirements, submission procedures, or assessment feedback, our team can provide assistance. We can also guide you through the resubmission process when required.

Student Welfare and Wellbeing

We understand that personal circumstances can affect your studies. If you are experiencing challenges that may impact your learning, our team can discuss available support options and connect you with appropriate services.

Payment Plans and Financial Assistance

If you are experiencing difficulty meeting your payment obligations, please contact us to discuss available payment arrangements and support options.

Complaints and Appeals

The Australian Training Institute is committed to providing a fair and transparent learning environment. If you have concerns regarding your enrolment, training, assessment outcomes, or any aspect of our services, we can guide you through the complaints and appeals process.

Unique Student Identifier (USI) Assistance

A Unique Student Identifier (USI) is required for all nationally recognised training and is necessary for issuing certificates and statements of attainment. Our team can assist with creating, locating, or verifying your USI.

For more information about USIs, visit our USI information page or the official USI website.