Student Handbook
Everything You Need to Know Before You Start
At Australian Training Institute, we’re committed to providing every student with a positive, supportive and transparent learning experience.
Our Student Handbook contains important information about studying with ATI, including your rights and responsibilities, course expectations, student support services, assessment requirements and the policies that govern your enrolment.
We encourage every student to read the handbook before commencing their course and refer back to it whenever needed throughout their studies.
Download the latest Student Handbook below.
What’s Included in the Student Handbook?
Our handbook has been designed to answer the questions students ask most often.
Inside you’ll find information about:
- Student rights and responsibilities
- Course enrolment requirements
- Attendance expectations
- Online learning and student portal access
- Assessment and competency requirements
- Recognition of Prior Learning (RPL)
- Credit Transfers
- Fees and payment options
- Refunds, cancellations and transfers
- Student conduct
- Complaints and appeals
- Privacy and confidentiality
- Student support services
- Issuing certificates and Statements of Attainment
Whether you’re studying online, face-to-face or through blended delivery, the handbook explains what you can expect from ATI—and what we expect from our students.
Why Read the Student Handbook?
The handbook forms part of your enrolment with Australian Training Institute.
Reading it will help you:
- Understand how your course will be delivered
- Know where to access assistance if you need help
- Understand assessment requirements before you begin
- Learn about important policies that may affect your enrolment
- Find out how certificates are issued
- Know your rights if you need to make a complaint or appeal
Being familiar with the handbook can help avoid unnecessary delays or misunderstandings during your studies.
Student Support
You’re never studying alone.
ATI provides a range of support services to help students successfully complete their training.
Support may include:
- Trainer assistance
- Learning support
- Technical support
- Language, literacy and numeracy assistance
- Assessment guidance
- Reasonable adjustment
- Course extensions (where applicable)
- Student wellbeing referrals
If you need assistance at any stage during your course, simply contact our Student Support Team and we’ll be happy to help. ATI also maintains a dedicated Student Support page covering technical assistance, extensions, assessment help, RPL, payment plans, complaints, and USI assistance.
Need help?
Visit our Student Support page or contact us on 1300 100 284.
Important Policies
Your Student Handbook includes detailed policies covering:
- Refunds and cancellations
- Transfers between courses
- Assessment resubmissions
- Academic integrity
- Student behaviour
- Privacy
- Complaints and appeals
- Issuing qualifications
These policies are designed to ensure all students are treated fairly, consistently and in accordance with the Standards for Registered Training Organisations (RTOs).
Frequently Asked Questions
Do I need to read the handbook before starting?
Yes. We recommend every student reads the handbook before commencing training, as it contains important information relating to your enrolment.
Is the handbook updated?
Yes. The handbook is reviewed periodically to ensure it reflects current legislation, regulatory requirements and ATI policies. Students should always refer to the latest published version.
Where can I find information about refunds?
Our refund, cancellation and transfer policy is included within the Student Handbook. Additional information is also available within our website Terms & Conditions and FAQs.
What if I have questions?
Our Student Support Team is available to assist before, during and after your course. If you’re unsure about anything in the handbook, simply contact us.