We’re Here to Help – Student Support at ATI

✅ General Course Assistance

Got a question about your course? Need help understanding content? Our friendly trainers and support staff are available to provide guidance. If the answer is yes, then what do I do? – Send an email to [email protected] or send a request here via the website or the learner portal.

✅ Technical Support

Experiencing issues with aXcelerate, online learning modules, or accessing your student portal? Let us help you get back on track.

✅ Course Extension & Re-Enrolment

Need extra time to complete your course? We can guide you through the process of requesting an extension or re-enrolling if needed.

✅ Recognition of Prior Learning (RPL) & Credit Transfers

Already have experience or qualifications? We offer RPL assessments and credit transfers to help you complete your training faster.

✅ Assessment Support & Resubmissions

Unsure about your assessment requirements? Need to resubmit an assignment? Our support team can clarify submission guidelines and feedback.

✅ Student Welfare & Wellbeing

We understand that life can sometimes impact your studies. If you’re facing personal challenges, we can connect you with support services to help you manage your learning.

✅ Payment Plans & Financial Assistance

Having difficulty with payments? Speak to us about available payment plans and options.

✅ Complaints & Appeals

Having issues with your enrolment or class? Speak to us on how file a complaint or appeal.

✅ Help with Your Unique Student Identifier (USI)

The USI is essential for accessing nationally recognised training and obtaining your certificates. If you need help creating, retrieving, or verifying your USI, we’ve got you covered!

📌 What is a USI and How to Get One?
📌 Find Your USI or Reset Your Password