We’re Here to Help – Student Support at ATI

✅ General Course Assistance
Got a question about your course? Need help understanding content? Our friendly trainers and support staff are available to provide guidance.

✅ Technical Support
Experiencing issues with Axcelerate, online learning modules, or accessing your student portal? Let us help you get back on track.

✅ Course Extension & Re-Enrolment
Need extra time to complete your course? We can guide you through the process of requesting an extension or re-enrolling if needed.

✅ Recognition of Prior Learning (RPL) & Credit Transfers
Already have experience or qualifications? We offer RPL assessments and credit transfers to help you complete your training faster.

✅ Assessment Support & Resubmissions
Unsure about your assessment requirements? Need to resubmit an assignment? Our support team can clarify submission guidelines and feedback.

✅ Student Welfare & Wellbeing
We understand that life can sometimes impact your studies. If you’re facing personal challenges, we can connect you with support services to help you manage your learning.

✅ Payment Plans & Financial Assistance
Having difficulty with payments? Speak to us about available payment plans and options.

✅ Help with Your Unique Student Identifier (USI)
The USI is essential for accessing nationally recognised training and obtaining your certificates. If you need help creating, retrieving, or verifying your USI, we’ve got you covered!

📌 What is a USI and How to Get One?
📌 Find Your USI or Reset Your Password

👉 Submit a Support Request Now!

📞 Phone: [ATI Support Line – 1300 100 ATI
💬 Live Chat: Available during business hours on our website
📍   Visit Us: Drop by our head office at Shop 1, 10 Albion Road, Albion, QLD

🎯 Support Hours:
Monday – Friday: 8:30 AM – 5:00 PM
Saturday & Sunday: Closed